Andreas Mederer: Factors for Marketing Excellence [PDF]

Seminar paper from the year 2018 in the subject Business economics – Offline Marketing and Online Marketing, grade: 1, 3, University of Applied Sciences Kempten, language: English, abstract: The best marketing plan is no use if in the realization is a lack of excellence in the realization. In this paper marketing excellence will be analysed through a best practice of the brand Nespresso. Due to this, the main marketing excellence instruments will be pointed out. At first a short overview to the brand Nespresso and its main products will be given. After this the paper takes attention to customer loyalty management. In this chapter different points of Nespresso great relationship management will be examined. A further focus on this paper is the customer and service experience of Nespresso. Finally a conclusion and future outlook will be given.

Marketing excellence should be great about the whole entire process. There it is more about defining the market, searching for the right market segments, choosing certain goals, understanding the competitive edges, developing a brand proposition, marketing through all communication channels, and so on. Nespresso is a great example how to attract customers to their product and service with excellent marketing and how to keep their loyalty. Figures as the customer base and the revenues of Nespresso show the great success and potential in the sector of capsuled coffee in the premium market. Millions of people adapt to the method to get their daily jolt of caffeine. Nespresso leverages a lot of different innovation to improve the customer experience and service. The brand has become iconic by its global high class coffee culture. Nespresso attracts also people by their marketing with sustainability and fair trade but this is a point which also attracts critics who says there is an environmental menace.

There are also a lot of competitors in this sector. Nespresso has to defend its market leadership using genius marketing excellence to justify their high prices. There will be more and more competitors in this market who offer much lower prices to more potential customers. To keep loyal customers from changing to another coffee label, Nespresso is very good informed of where their competitors are positioned. Nespresso has a very good marketing strategy to keep the competitors at a distance. The positioning map shows Nespresso aims to be a top quality brand, with a luxury image shown by its expensive price, which is the biggest difference to its competitors.